At Björn, we make it a point of honor to offer our customers responsive, dedicated and impeccable service. Our team, based in France within our Paris office, is available to answer all your questions or concerns. Whether you need additional information about our products or help placing an order, we are here to assist you every step of the way. We also understand that unforeseen events may arise, including receiving a broken or defective product. In such cases, you have nothing to worry about: our policy is simple and clear. We promise to return a new product to you, at no additional cost to you, within 24 to 48 hours, regardless of or your place of residence in Europe. This speed of action reflects our desire to offer you total peace of mind.

The FAQ is designed to quickly answer your most frequently asked questions. There you will find information about the Björn brand, our products, their maintenance, etc. You will also find practical answers on tracking your orders, delivery times, available payment options and return or exchange conditions. If you encounter a problem or need technical assistance, our FAQ offers tailored solutions and clear steps to guide you. Our goal is to provide you with a simple, complete and accessible tool, in order to respond to all your concerns quickly and efficiently. For any questions that cannot be answered in this section, our customer service remains at your disposal to assist you.

Our customer service is not only responsive, it's exemplary. We firmly believe that excellent customer service goes beyond simple problem solving: it's about creating a relationship of trust with you, in you providing a stress-free experience even after your purchase. We would be delighted to hear about your experience with Björn! Do not hesitate to leave a review and share your impressions by clicking here, this helps us to always serve you better. If you would like to get in touch with our team, do not hesitate to contact us via our online contact form, we will be happy to assist you.